FAQ
What is your return policy?
We are confident you will enjoy the superior quality of our artisanal sea salt, and therefore do not accept returns or offer refunds. We will, however, replace any product that does not meet our high quality standards.
If we have made an error in your shipment or your shipment arrived damaged, please contact us by email so we can address it as quickly as possible. We do not offer replacements on damaged items more than 7 days after the delivery date.
How long does it take to ship an order?
It depends on where we are in our salt production, time of year, etc but we process orders as they are ready.
WHICH SHIPPING COMPANY DO YOU USE?
We use Purolator and Canada Post for most shipments.
HOW OFTEN DO YOU SHIP?
We ship 1-2 times per week.
Do you ship to the US?
We do not ship to the US at this time.
Do you ship internationally?
Yes. Please contact us by email to get a shipping quote.
What Do i do if my order is delayed?
Please be patient as orders shipping from rural Newfoundland take time. All orders placed on our website are followed up with an email that contains your tracking number and an estimated delivery date. If your package is not delivered within 21 days, please reach out to us with your order number to open an investigation. We do not offer refunds until the investigation has been completed by the carrier.
What happens if my order goes missing?
If your order has not been delivered after 21 days have passed, please reach out to us with your order number so we can open an investigation with the carrier. We do not offer refunds on delayed or missing packages until the investigation has been completed by the carrier.
i received tracking information for my order but it is not showing as being picked up when i track it?
All orders placed on our website are picked up by a third party driver 1-2 times per week from our manufacturing facility in Bonavista. If your package was shipped Purolator or Canada Post, you should have no trouble tracking your package. If 21 days have passed and it appears your package is lost or has gone missing, please reach out to us and we will open an investigation. If your order was shipped UPS, the driver does not have the ability to scan your package and therefore your package will be scanned once it is has been received at a UPS facility. Please allow at least 21 days for your order to arrive before asking us to contact UPS. We will not contact UPS until a minimum of 21 days have passed.
Where can I buy your products?
You can purchase our products directly from our website and at many retail locations across Canada.
Where does your salt come from?
We harvest our salt water from Spillars Cove, Newfoundland, which is just a 5 minute drive from our facility in Bonavista.
Do you offer tours of your facility?
For safety reasons, we are unable to offer tours.
Is your salt iodized?
We do not add iodine to any of our salts, however, all sea salts contain trace amounts of iodine.
Do you make the honey?
Bonavista Gold Stamp honey is made by the bees and a bee farmer from Upper Amherst Cove, just a short drive from Bonavista.
I have a nut allergy. is your facility nut-free?
Yes. We are happy to report that we are a nut-free facility.